Problem logging into the Hornbill mobile app

[JanS2000]

Morning, the Hornbill mobile app has just been deployed to my work mobile so I can test it before the rest of the team start to use it, but I'm not able to login to it. I get the message "login policy could not be applied". Is there anything I need to do in the configuration settings to allow people to use the app? I've looked to see if there are any roles, but I can't see anything. Thanks.

[Steve Giller]

If you're using SSO to sign in to Hornbill, you will need to register the device, not sign into it.

 

[JanS2000]

1 minute ago, Steve Giller said:

If you're using SSO to sign in to Hornbill, you will need to register the device, not sign into it.

 

Thanks again Steve!

[JanS2000]

12 minutes ago, Steve Giller said:

If you're using SSO to sign in to Hornbill, you will need to register the device, not sign into it.

 

Hi, I've followed the instructions but when I scan the QR code, it says there isn't an app on my phone that can use the code. I've installed the app (uninstalled and re-installed a couple of times). The app version is 1.8.29 for Android. 

[Steve Giller]

It sounds like you're using an external QR code reader to scan the code, you need to scan from within the app.

Did you watch the video on the wiki page?
This has a very good step by step procedure.

[JanS2000]

Sorry I didn't see the video but I'll watch it. I can't get into the app to scan from it.

[JanS2000]

2 minutes ago, JanS2000 said:

Sorry I didn't see the video but I'll watch it. I can't get into the app to scan from it.

Ignore previous, I didn't realise the link was within those instructions! I'm in, thank you!