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Customers set up with 2 factor authentication

Teresa Ward

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We have recently enabled a large group (1200+) users to login using 2fa. Some of them are reporting that they do not receive the verification code when they use the 'forgot password' button. It is only a few users so I suspect the problem is their end but is there anywhere I can look to see if the email has actually been sent, it doesn't seem to appear in the Hornbill mailbox that we have access to for the other emails sent out by the system

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