API for questions/answers

[Giuseppe Iannacone]

Hi,

Which API can be used to retrieve the questions and answers associated to a service request/indident?

Thanks

[Steve G]

Hi @Giuseppe Iannacone,

The API you need is: https://api.hornbill.com/apps/com.hornbill.servicemanager/Questions?op=queryExec

And here's an example payload:

<methodCall service="apps/com.hornbill.servicemanager/Questions" method="queryExec">
	<params>
		<queryName>getRequestQuestions</queryName>
		<requestId>SR00013867</requestId>
		<rowstart>0</rowstart>
		<limit>100</limit>
		<resultType>allData</resultType>
	</params>
</methodCall>

Cheers,

Steve

[Giuseppe Iannacone]

@Steve G thank you!

[Giuseppe Iannacone]

@Steve G would you be so kind to indicate which APIs need to be called to retrieve the comment posted as Reply/update?
thank you!

[Giuseppe Iannacone]

@Steve G any update on the topic above?
also we are using https://wiki.hornbill.com/index.php?title=XMLMC_API_File_Upload_Sample this documentation for uploading files on a request, and lately the uploaded file seems to be currepted after the upload.

Thank you.

[Steve G]

Hi @Giuseppe Iannacone,

The API to get posts and comments from an activity stream (timeline) is: https://api.hornbill.com/activity/?op=activityStreamQueryItem

Re: your other question, I'm not sure why the uploaded file would be corrupted. We use a similar process in our import utilities, check the code here against yours as this is working in production: https://github.com/hornbill/goLDAPUserImport/blob/master/image.go

Cheers,

Steve

[Giuseppe Iannacone]

@Steve G thank you!

[philip ross]

On 05/10/2022 at 09:01, Steve G said:

Hi @Giuseppe Iannacone,

The API you need is: https://api.hornbill.com/apps/com.hornbill.servicemanager/Questions?op=queryExec

And here's an example payload:

<methodCall service="apps/com.hornbill.servicemanager/Questions" method="queryExec">
	<params>
		<queryName>getRequestQuestions</queryName>
		<requestId>SR00013867</requestId>
		<rowstart>0</rowstart>
		<limit>100</limit>
		<resultType>allData</resultType>
	</params>
</methodCall>

Cheers,

Steve

Hi, I want to do the same, but that link doesn't work anymore.
I wanted to call this from powershell?

My aim is to get hold of the relatedentitydata ?