How to exclude a catalogue items from a SLA

[Dave Longley]

I want to exclude a specific Catalog item (Procurement request) from the overall Service Request SLA that I have configured.  Currently all Procurement request are logged as a P4 and i want these to no longer have any SLA applied. DO i need to update the SLA rules below:

 

 

or do i need to update the BPM to remove the node to set the SLA

[David Hall]

Hi @Dave Longley

If I understand correctly and you just want to not set the SLA for a single catalog item then you should be able to add an extra rule in the above screenshot to exclude it e.g. 

 

Kind regards,

Dave. 

[Dave Longley]

Thanks @David Hall that is correct, i have updated all the rules and I will  let you know how I get on