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Jeremy
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@Jeremy If it can't be automated in the BPM, how do you envisage it being automated by a snippet?

The way the original description reads, you're asking that if Snippet X is selected for a Request Closure, then Category A is applied, and if Snippet Y is selected for a Request Closure, then Category B is applied, etc.
Checking for content unique to Snippet X in the BPM and applying Category A would do exactly that.
There must be part of the requirement we are not understanding here, can you elaborate?

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  • 2 weeks later...

@Jeremy If it's a resolution snippet, it's surely being selected as part of the Resolution Action?

If so, once resolved, the BPM can pick up the snippet Resolution Text contents as per James's suggestion and apply the Category.

Conversely, if specific snippets go with specific Categories, why not select the category then update the Resolution Text based on the selected category?

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