Enhancement to the Email Screen

[Jeremy]

When dealing with emails we would like a enhancement to the buttons which allow you to either 'Raise Request' or 'Apply to Request' we would like the ability to 'Apply to Request & Reopen' in one click.

Maybe there could be a drop down arrow when you apply the update which allows you to reopen the request without going into the request.

[Adrian Simpkins]

+1 from me, this would be really powerful tool for our Service Desk to have