Jump to content

Routing rules


Recommended Posts



We have multiple mailboxes in our Hornbill instance, and I am trying to make it so certain rules only apply to a specific mailbox

For example:



But every time I send an email to that address (with the subject Password) it is not raising a request.



Link to comment
Share on other sites

Hi @JakeCarter

Something else to keep an eye open for is if the from address exists on more than one user account.  I believe that prior to the request being created, it will look up the email address to find out who the request will be set to as the customer.  If duplicate email addresses are found, the request is not raised in order to prevent a confidential ticket being associated with the wrong person.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...