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Routing rules


JakeCarter
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Afternoon,

 

We have multiple mailboxes in our Hornbill instance, and I am trying to make it so certain rules only apply to a specific mailbox

For example:

image.png.0e4e14be0e1f227f970d24af8b9febe5.png

 

But every time I send an email to that address (with the subject Password) it is not raising a request.

 

 

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Hi @JakeCarter

Something else to keep an eye open for is if the from address exists on more than one user account.  I believe that prior to the request being created, it will look up the email address to find out who the request will be set to as the customer.  If duplicate email addresses are found, the request is not raised in order to prevent a confidential ticket being associated with the wrong person.

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