sprasad Posted September 22, 2022 Share Posted September 22, 2022 Following the automatic application update for Hornbill.timesheetmanager' which was applied (build 209) it seems we are unable to manually add your time to any requests. Adding your time in Hour or Minutes, then Clicking on the Green tick does not accept your entry. 1 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted September 22, 2022 Share Posted September 22, 2022 Beat me to raising it ! Same issue for my users today - can use the sidebar timesheet functions but any called in an action button appear to broken Thanks ! 1 Link to comment Share on other sites More sharing options...
AlexTumber Posted September 22, 2022 Share Posted September 22, 2022 @sprasad @Adrian Simpkins thanks for your posts. We are investigating. Alex 2 Link to comment Share on other sites More sharing options...
Joshua T M Posted September 22, 2022 Share Posted September 22, 2022 18 minutes ago, AlexTumber said: @sprasad @Adrian Simpkins thanks for your posts. We are investigating. Alex +1 Bump on this one Alex. Thanks! Link to comment Share on other sites More sharing options...
AlexTumber Posted September 22, 2022 Share Posted September 22, 2022 We've identified the issue and are working on a fix. I'll provide another update when we have one shortly. Thanks for your patience. Alex 2 Link to comment Share on other sites More sharing options...
AlexTumber Posted September 22, 2022 Share Posted September 22, 2022 A fix is currently being rolled out to all customers. Should be back working within the next 10 minutes. Apologies again for any inconvenience. Alex 1 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted September 22, 2022 Share Posted September 22, 2022 Thanks Alex for the speedy response 1 Link to comment Share on other sites More sharing options...
Brhow Posted September 23, 2022 Share Posted September 23, 2022 Hi, im having this too Link to comment Share on other sites More sharing options...
sprasad Posted September 23, 2022 Author Share Posted September 23, 2022 @Brhow Once the fix was deployed, I provided the below instructions to my user base and it resolved the issue:From your Browser, Press F12 to get the DEV Tools menu(For new style laptops, you may have to hold down the function fn Key + F12Dev Tools Window will open.Now Right click on the Refresh iconSelect Empty Cache & Hard Refresh (Fig 1)Log out of Hornbill. Close the Browser.Restart Browser and log back into Hornbill. Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted September 23, 2022 Share Posted September 23, 2022 Just to confirm our timesheet recording is now working correctly following the patch Many thanks Link to comment Share on other sites More sharing options...
Brhow Posted September 23, 2022 Share Posted September 23, 2022 17 minutes ago, sprasad said: @Brhow Once the fix was deployed, I provided the below instructions to my user base and it resolved the issue:From your Browser, Press F12 to get the DEV Tools menu(For new style laptops, you may have to hold down the function fn Key + F12Dev Tools Window will open.Now Right click on the Refresh iconSelect Empty Cache & Hard Refresh (Fig 1)Log out of Hornbill. Close the Browser.Restart Browser and log back into Hornbill. Thank you this helped, much appreciated 1 Link to comment Share on other sites More sharing options...
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