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Is there a way to cancel multiple requests


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Perhaps try and select a few at a time and see the options presented in the multi action... I think there is one (or more) that cannot be cancelled thus the option in not presented when selecting all 44...

Also, does this admin account have the necessary roles/rights to cancel requests?

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Yes - same when choosing only one request.

I have now added the Service Request full access to my own account but still unable to cancel the requests.  I will logout and in again as myself and see if that changes anything.

I am not sure why Admin account isn't showing the option though

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2 minutes ago, Stefania Tarantino said:

A colleague of mine can see the cancel option.

This indicates that it's an issue with Roles/Permissions.

4 minutes ago, Stefania Tarantino said:

I am not sure why Admin account isn't showing the option though

The Admin account isn't an all-powerful "do-anything" account, it still needs the Roles and Rights to perform actions in the same way as a "normal" account.

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Actually I think the reason is that the BPM has failed for these requests and therefore I am unable to cancel them.  They were raised in error when the system froze and were all showing in Failed/cancelled.

I have tested the cancel option for other normal requests and I can see all the options.

Unfortunately I am having to assign each request and then cancel individually.  Hopefully this won't reoccur.

Thanks for your help.

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