first time fix query (checkbox)

[danb]

Morning

Just reading and understanding the criteria of first time fix within hornbill - https://wiki.hornbill.com/index.php?title=First_Time_Fix 

however in my world i would deem this as a first time contact fix, and it doesnt work in our current structure (call handlers , and as a result are currently using resolution categories for working out ftf for other teams, but was wondering if there is some sort of check box that could be used for FTF so we can start to use meaningful resolution categories (or having 200 different resolution categories).

[Steve Giller]

4 minutes ago, danb said:

i would deem this as a first time contact fix

What would you deem as a first time contact fix? The node does not dictate criteria, it gives you the option to select one of sixteen combinations.

What criteria would you use to specify a FTF?

[danb]

ill come back to you @Steve Giller i think youve just triggered a brain wave