danb Posted September 2, 2022 Posted September 2, 2022 Morning Just reading and understanding the criteria of first time fix within hornbill - https://wiki.hornbill.com/index.php?title=First_Time_Fix however in my world i would deem this as a first time contact fix, and it doesnt work in our current structure (call handlers , and as a result are currently using resolution categories for working out ftf for other teams, but was wondering if there is some sort of check box that could be used for FTF so we can start to use meaningful resolution categories (or having 200 different resolution categories).
Steve Giller Posted September 2, 2022 Posted September 2, 2022 4 minutes ago, danb said: i would deem this as a first time contact fix What would you deem as a first time contact fix? The node does not dictate criteria, it gives you the option to select one of sixteen combinations. What criteria would you use to specify a FTF?
danb Posted September 2, 2022 Author Posted September 2, 2022 ill come back to you @Steve Giller i think youve just triggered a brain wave
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