Gavin James - SDDC Posted August 30, 2022 Share Posted August 30, 2022 Sorry, hopefully an easy one, how do you remove "Not Answered" questions from the "Questions" area of a call? I don't want the "not answered" questions to appear at all if the customer hasn't entered any details. See my example below: Thanks Gavin Link to comment Share on other sites More sharing options...
David Hall Posted August 30, 2022 Share Posted August 30, 2022 Hi @Gavin James - SDDC In the Application Settings for Service Manager... if you search for app.request.questions.hideUnansweredQuestions and turn that setting on it should give you what you're looking for. Kind Regards, Dave Link to comment Share on other sites More sharing options...
LorraineS Posted September 1, 2022 Share Posted September 1, 2022 Hi @David Hall will turning this setting on affect all processes and not only the one we are dealing with? Link to comment Share on other sites More sharing options...
Steve Giller Posted September 1, 2022 Share Posted September 1, 2022 @LorraineS Yes, this is an Application setting and affects the whole of Service Manager. Link to comment Share on other sites More sharing options...
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