Ann Posted August 26, 2022 Posted August 26, 2022 Afternoon All Hope you are well. When we are searching to associate an asset to a job, the status of the asset is not showing, therefore some technicians are associating decommissioned assets. We have a work around by amending the name of the asset, for example the asset Test Server would become Test Server (Decommissioned). However is there a way for the asset state to be displayed so we don't have to add Decommissioned to the end of the asset name? Currently the Type - Class, Description and Asset Tag are showing but we would need the State added to that as well if possible please? Thank you. Kind Regards Ann
Steve Giller Posted September 6, 2022 Posted September 6, 2022 On 8/26/2022 at 2:23 PM, Ann said: When we are searching to associate an asset to a job Where are you doing this? Which Application? On a Request? On an Asset Record? etc.
Ann Posted September 7, 2022 Author Posted September 7, 2022 Morning Steve Hope you are well. This is on any job. Service Request, Incident, Change or Problem within Service Manager. It is when you are in the record and try to use the linking of the asset option. Please see attached screen shot. Kind Regards Ann
Steve Giller Posted September 7, 2022 Posted September 7, 2022 On 8/26/2022 at 2:23 PM, Ann said: However is there a way for the asset state to be displayed Currently there is no option to display this here. I think the nearest to what you need is filtering the assets by State.
Ann Posted September 8, 2022 Author Posted September 8, 2022 Morning @Steve Giller Hope you are well. That is fantastic. Thank you so much for your help. Kind Regards Ann
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