Priority 1 Notifications

[Mark.Green]

I would like to setup an e-mail alert they would be sent to a group of managers should a Priority 1 ticket be raised

Is this possible and what sections of the application would I find this?

Many Thanks

Mark

[Jeremy]

@Mark.Green So this would be a node added in the workflow to send an email to an external address, before this node the workflow would need to check what Priority the requests is P1 = email then nothing for other priorities.

[Mark.Green]

Thanks Jeremy, I'm new to Hornbill. Where would be the best place to learn how to apply this?

 

[James Ainsworth]

Hi @Mark.Green

I just wanted to check if you had made any progress with this.

The suggested solution is all within the Hornbill BPM workflows.  There can be a number of different approaches to implementing this.  

Let us know how you are getting on, and we can possibly provide some guidance.