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Priority 1 Notifications


Mark.Green
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I would like to setup an e-mail alert they would be sent to a group of managers should a Priority 1 ticket be raised

Is this possible and what sections of the application would I find this?

Many Thanks

Mark

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Hi @Mark.Green

I just wanted to check if you had made any progress with this.

The suggested solution is all within the Hornbill BPM workflows.  There can be a number of different approaches to implementing this.  

Let us know how you are getting on, and we can possibly provide some guidance.

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