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Dropdown values not clearing


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Hi

I was wondering whether anyone can help.  I have a dropdown list which has a yes/no answer, depending on the selection it shows another dropdown list which has an override flag to make it visible and mandatory, if the first dropdown list has a selection of "yes".  If the value of the first dropdown was "yes" and the second dropdown was also populated and then the user decides that their selection in the first dropdown was incorrect and sets it to "No" it will make the second dropdown not visible which is correct however, it does not clear the value of the second dropdown.  How  do you clear the value of a dropdown which is no longer visible.

 

Kind Regards,

 

Salma 

 

 

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Hi @Salma Sarwar

11 hours ago, Salma Sarwar said:

value of a dropdown which is no longer visible.

Is this second drop down value being saved against the request as it has an answer, even though you have changed the first drop down and can no longer see the second drop down?  I'm not sure exactly where you are seeing the second value.

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Hi James,

Thank you for your reply.

In dropdown 1 the options are yes/no

In dropdown2 there are also two option - remove, upgrade 

When dropdown 1 is set to "yes" dropdown 2 becomes visible if you have selected any of the values in dropdown 2 it will retain that value even if you went back and decide the selection in dropdown 1 was incorrect and update it to "no"

Hope that makes sense :)

Kind Regards,

 

Salma

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  • 1 month later...

Hi @Salma Sarwar, I am trying to work out why your expectation is not being realised.

If you finish the capture with "No" in dropdown1, then any value that might have been selected in dropdown2 will not be shown in the details of the resulting call. This has been fixed for a while now.

I wonder if you are looking at some old calls that were logged before the fix ? These will not have changed unfortunately.

Or perhaps you are selecting "yes" and "upgrade", then "no", then "yes" again without finishing the capture? In this case, dropdown2 will have retained "upgrade". Is it at this point you expect the value to have been cleared ?

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