Guest Paul Alexander Posted August 16, 2022 Share Posted August 16, 2022 When I open an existing routing rule template it's not showing the 'catalog' which is being used by that rule. I can find that info in Database Direct, but it'd be nice if it showed in the form too Link to comment Share on other sites More sharing options...
Steve Giller Posted August 16, 2022 Share Posted August 16, 2022 @Paul Alexander Selecting the Catalog Item and saving fixed this for me. Creating a new Template works as expected also. I can't say for certain, as I only have one Template currently and it was created some time ago, but it's likely that the CI has at some point been deactivated. If this is happening on one, or maybe a few, Templates this may be what is happening here, if it's the same for all of them this becomes less likely. Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted August 16, 2022 Share Posted August 16, 2022 HI @Steve Giller I've tried opening a few of these rules and they're all the same (as in the don't show the catalog). I don't really want to go through all 62 rules and resave them if possible... Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted August 17, 2022 Share Posted August 17, 2022 Hi @Steve Giller Is this being investigated, or should I log a request for it? thanks Link to comment Share on other sites More sharing options...
Steve Giller Posted August 17, 2022 Share Posted August 17, 2022 @Paul Alexander We are looking into it, at present it looks like a visual issue and even with a Support Request we don't have a solution beyond re-selecting and saving. Are the Templates working correctly apart from the CI not showing in the UI? If so I can report that it's purely a visual issue and the recommendation would be to leave them for now and we'll investigate why they're not displaying. Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted August 17, 2022 Share Posted August 17, 2022 @Steve Giller The rules ARE still working, so it looks like it is just a visual issue. Also, as you suggested earlier, reselecting the CI does 'stick' (so it does keep this value if you close and reopen the rule), it's just that they don't show if you haven't reselected the CI. thanks Link to comment Share on other sites More sharing options...
Steve Giller Posted August 17, 2022 Share Posted August 17, 2022 If you're happy to leave them working without being visible for now we'll investigate internally. If we need a look at your config I'll let you know to raise a Request. Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted September 16, 2022 Share Posted September 16, 2022 Hi @Steve Giller Has there been any movement on this problem of not seeing the catalog item which is used for a routing rule please? thanks Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted September 16, 2022 Share Posted September 16, 2022 We also have a similar thing in Project templates.... I need to update who a task is assigned to, but the option isn't showing Is this part of the same problem, or something different? Thanks Link to comment Share on other sites More sharing options...
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