Routing rule templates not showing the catalog being used

[Guest Paul Alexander]

When I open an existing routing rule template it's not showing the 'catalog' which is being used by that rule. 

I can find that info in Database Direct, but it'd be nice if it showed in the form too

[Steve Giller]

@Paul Alexander Selecting the Catalog Item and saving fixed this for me. Creating a new Template works as expected also.

I can't say for certain, as I only have one Template currently and it was created some time ago, but it's likely that the CI has at some point been deactivated.
If this is happening on one, or maybe a few, Templates this may be what is happening here, if it's the same for all of them this becomes less likely.

[Guest Paul Alexander]

HI @Steve Giller

I've tried opening a few of these rules and they're all the same (as in the don't show the catalog).

I don't really want to go through all 62 rules and resave them if possible... 

[Guest Paul Alexander]

Hi @Steve Giller

Is this being investigated, or should I log a request for it?

thanks

[Steve Giller]

@Paul Alexander We are looking into it, at present it looks like a visual issue and even with a Support Request we don't have a solution beyond re-selecting and saving.

Are the Templates working correctly apart from the CI not showing in the UI? If so I can report that it's purely a visual issue and the recommendation would be to leave them for now and we'll investigate why they're not displaying.

[Guest Paul Alexander]

@Steve Giller

The rules ARE still working, so it looks like it is just a visual issue. Also, as you suggested earlier, reselecting the CI does 'stick' (so it does keep this value if you close and reopen the rule), it's just that they don't show if you haven't reselected the CI.

thanks

[Steve Giller]

If you're happy to leave them working without being visible for now we'll investigate internally.

If we need a look at your config I'll let you know to raise a Request.

 

[Guest Paul Alexander]

Hi @Steve Giller

Has there been any movement on this problem of not seeing the catalog item which is used for a routing rule please? 

thanks

[Guest Paul Alexander]

We also have a similar thing in Project templates....

I need to update who a task is assigned to, but the option isn't showing 

 

 

 

 

Is this part of the same problem, or something different? 

 

Thanks