How to use Human task outcome to make decision on next stage?

[lee mcdermott]

Hi,

 

is it possible to use the outcomes from a Human task to make a decision on the next stage of a Business Process?

So following the red arrow for No Fix or workaround - when the call progresses to the final STAGE "Problem Resolution", I need 2 paths one for when this option was selected and one for the other 2 that could have been selected.

So i thought I would need to create a decision again similar to below but just want to use the results of the fix or workaround available activity from the previous stage. But I am not sure how to call or get that information to make the decision again?

 

Any ideas?

[Guest Paul Alexander]

HI @lee mcdermott

I think you'd need to update a custom field with the outcome of the human task, and then you can use that custom field to dictate any decisions on any following stages? 

[Victor]

45 minutes ago, lee mcdermott said:

is it possible to use the outcomes from a Human task to make a decision on the next stage of a Business Process?

Not by using the task itself... As @Paul Alexander suggested you would need to store this value on the request (directly or indirectly) to have the human task value available in another stage.

[lee mcdermott]

@Victor @Paul

 

thanks for that - i had thought that initially but couldn't find where or how to do that.

 

So my next question is how do you do that from the Business process \human activity?

[Guest Paul Alexander]

 

 

The 'outcome' info is found in the details of the Human Task, and then in the 'settings' of each option:

 

 

 

I@m not sure I've described that particularly well - but hopefully it'll point you in the right direction!!

 

[lee mcdermott]

@Paul Alexander

 

No that's great thanks.

 

i will give that a go. It's been so long since I did any BP configuration I am totally rusty and forgot how to do a lot of it..

 

thanks again

lee