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Cannot Change Customer in BPM


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So we are getting an email sent to us from a system which includes the username of the customer.

I can extract this from the email and put in to custom field A but when we have the node to update the customer it is not wanting to change the customer, when I output the result of the node for changing customer it says 'false'.

This is the node for the customer update (variable is - &[global["flowcoderefs"]["getReqInformation"]["customFieldA"]]):

image.png.7068eea722765b0ccb039a3b1e450cc7.png

In the timeline we display the username using the data from custom A:

image.png.55b366b7c7d32a2fc2ba8358450ce622.png

The email looks like this:

image.png.13b7786f73e22b0bff358967ff508349.png

 

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@ArmandoDM is this the User ID in the customers details?

Also we use this no problem with the user selector in PCFs using the Username from the selection. So we assume that the username is the way to go as our User ID, Logon ID and Employee ID are the same, the customers username.

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1 hour ago, Jeremy said:

Also we use this no problem with the user selector in PCFs using the Username from the selection.

This suggests that whatever is being extracted from the email is not exactly the same as what is presented by the Capture. The most likely culprit in cases like this is a space, as they are all but invisible to the naked eye.

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