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Date/Time Issue on new Service Request


Osman
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Good Morning,

It has been brought to my attention that when submitting a service request that has a Progressive Capture containing a Form Field Type of Date & Time control, the resultant Date/Time is an hour wrong, see below:

image.png.691daed8b03d5d829648b1adf98e04b1.png

I suspect that this is something as simple as the ..Z date above is UTC and we are currently in British Summer Time in the UK? Please could you help with how we would remedy this?

Thanks

Osman

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Hi Steve,

From what I can see it isn't being mapped to any Custom Field, the screenshot above is being held in the Details of a Service Request item. So it is a blob of text being added to the Details from Progress Capture form responses.

Thanks

Osman

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In that case the display is correct.

All date/times are created and stored in UTC and if the date is stored in a Date/Time field the UI will (in most places) format this to the User's time zone as set in their preferences.

In the above scenario you could use the Request Details Form Designer to add a Custom Field (one of the Date/Time fields) to the Details, and use the Field Mapping to store the Capture Answer in this field.

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