Cristian Posted August 9, 2022 Share Posted August 9, 2022 (edited) Hello everyone, one of our users reports a problem when opening tickets. when the intelligen capture process starts, he receives an error: Unable to Load the Service request Details. This error only appears to this user, on several browsers, even in incognito mode. The user has the same roles (Basic user role and Self service User ) as all other users and is associated with the same organisation as his colleagues. Can you help me understand where the problem lies? Regards Cristian Edited August 9, 2022 by Victor EDIT: Phone numbers, email and instance name visible in the screenshot Link to comment Share on other sites More sharing options...
Victor Posted August 9, 2022 Share Posted August 9, 2022 @Cristian what roles does this user have? Link to comment Share on other sites More sharing options...
Cristian Posted August 9, 2022 Author Share Posted August 9, 2022 @Victor Basic User Role and Self Service User Link to comment Share on other sites More sharing options...
Victor Posted August 9, 2022 Share Posted August 9, 2022 @Cristian is it just this user or also other users having same roles? Link to comment Share on other sites More sharing options...
Cristian Posted August 9, 2022 Author Share Posted August 9, 2022 @Victor only of this user, the others with the same roles do not display this error Link to comment Share on other sites More sharing options...
Victor Posted August 9, 2022 Share Posted August 9, 2022 @Cristian ok, so this user only... right...must be something with this user that I am missing... let's take this in private message Link to comment Share on other sites More sharing options...
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