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"Unable to Load the Service Request details" error


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Hello everyone,
one of our users reports a problem when opening tickets. when the intelligen capture process starts, he receives an error: Unable to Load the Service request Details. 

This error only appears to this user, on several browsers, even in incognito mode. The user has the same roles (Basic user role and Self service User ) as all other users and is associated with the same organisation as his colleagues.

Can you help me understand where the problem lies?



Intelligent capture flow.PNG



Edited by Victor
EDIT: Phone numbers, email and instance name visible in the screenshot
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  • Victor changed the title to "Unable to Load the Service Request details" error

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