bug? Service Linked Documents - filename not being honoured when opened/downloaded.

[Martyn Houghton]

When opening/download a service linked document on the employer portal, the original document name is not being used and internal non human understandable file name is created. When doing the same on the Customer Portal this works as expected with the file downloading/opening with the correct filename.

Can the employee portal use the original filename.

Also it appears to also affect check out of files in Document Manager as well.

Cheers

Martyn

 

[TrevorHarris]

Hi,
I don't see this issue when downloading documents in Document Manager or the Employee Portal they seem to have the correct filenames when downloaded.  Possible there is an issue with a specific file or file type? 
The only possible issue I can see is when opening a PDF without a title it will show the URL (which will be meaningless) as the document title, to fix this you would need to add a title to the PDF, when you download it it will still be saved with its original filename even without a title?

Trevor

[Martyn Houghton]

@TrevorHarris

The documents are all named PDF files uploaded into Document Manager and have titles set. Clicking on open file from Documents does not open it with the original file name or title.

Cheers

Martyn

[Martyn Houghton]

@TrevorHarris

This appears to be getting worse with the latest update with the issue now affecting the Customer Portal.

Cheers

Martyn

[TrevorHarris]

It looks like the pdf reader is setting the title from the URL, these URLs consist of tokens for security reasons and this has been the case for a long time on the portals and user app.  As I understand if the title is set within the PDF document (not Hornbill) then this will be displayed rather than the URL so to fix it the PDFs need to be amended to set the title. How to set the title depends on how you're creating the PDFs but if you're using Adobe it is described here:

https://helpx.adobe.com/acrobat/using/pdf-properties-metadata.html

[Martyn Houghton]

@TrevorHarris

Thanks, will have a look. There are being saved as PDF from Word.

Cheers

Martyn