Nikolaj Posted August 2, 2022 Share Posted August 2, 2022 Hello Support, when we download a word attachment it will not show it as an word document in my downloads. We have to rename it with the .docx and then it works. What could be the problem? Thanks Nikolaj Link to comment Share on other sites More sharing options...
Steve Giller Posted August 2, 2022 Share Posted August 2, 2022 The filenames do not match between the screenshot of the attachments section and the Downloads folder - is it possible there are non-standard characters in the filename that are affecting the download? Link to comment Share on other sites More sharing options...
Nikolaj Posted August 2, 2022 Author Share Posted August 2, 2022 @Steve Gillerno normally not. I get this name when i download the files so hornbill is doing something with the file rename it. we thought maybe the "," is the problem. Link to comment Share on other sites More sharing options...
Steve Giller Posted August 2, 2022 Share Posted August 2, 2022 How are the attachments added? When I add an attachment with a comma (through the attachments action) the comma is replaced with an underscore. Are these via the Action, from the Progressive Capture, or from another source? Is the comma a standard (ASCII 44) character or something else? (e.g. a low quotation - ASCII 130) Link to comment Share on other sites More sharing options...
James Ainsworth Posted August 2, 2022 Share Posted August 2, 2022 Using the same file name, I have done some tests where the attachment is added from the Attachment Action on the request and from an Intelligent Capture form. In both cases the file was downloaded with the original name. @Nikolaj Which web browser are you using? Are you able to test uploading and downloading using a different browser than the one you normally use? I have seen some reports on the web about Chrome having some issues with commas in file names. Saying that, I'm using Chrome without issue. Link to comment Share on other sites More sharing options...
Keith Stevenson Posted August 3, 2022 Share Posted August 3, 2022 @Nikolaj From looking at the DB it appears that when this file was uploaded the comma was not encoded in the DB this will then break the download file name at that point. We can replicate this when the file attachment comes in via email (and is then attached to call.). Will get this resolved and post once fixed Kind Regards Keith Stevenson 1 Link to comment Share on other sites More sharing options...
Nikolaj Posted August 3, 2022 Author Share Posted August 3, 2022 @Keith Stevenson thanks, as you explain this is the way we we are working when the file attachment comes in via email (and is then attached to call). Thanks , Kind Regards Nikolaj Link to comment Share on other sites More sharing options...
Nikolaj Posted September 29, 2022 Author Share Posted September 29, 2022 @Keith Stevenson today we had the same problem. So i guess the problem is not fixed so far. Best regards Nikolaj Link to comment Share on other sites More sharing options...
Keith Stevenson Posted September 30, 2022 Share Posted September 30, 2022 @Nikolaj I will chase Dev today. Kind Regards Link to comment Share on other sites More sharing options...
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