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If you hover over the address it says 'Pending'  but when you look at the details:

26-Jul-22 10:03Originating domain: port.ac.uk26-Jul-22 10:03Originating address: servicedesk@removed26-Jul-22 10:03Sending to recipient direct using SMTP Smart Host26-Jul-22 10:03Using SMTP classic login credentials26-Jul-22 10:03Connecting to: smtpserver.removed, Port: 587, SSL: no, STLS: yes26-Jul-22 10:03220-UoP ESMTP mail service (Tue, 26 Jul 2022 10:03:18 +0100) 220-Spam not welcome here. 220------------------------------------------------- 220-If your mail is blocked by this server, please 220-contact 'postmaster@removed' (no blocks apply 220-to that address). If you have any issues with abusive 220-email, please contact 'abuse@removed'. 220------------------------------------------------- 220-This 220-space 220-intentionally 220-wasted 220-to 220-foil 220-spam 220 proxies. EHLO live.hornbill.com<CRLF> 250-is-exim6.iso.removed Hello removed [] 250-SIZE 26214400 250-8BITMIME 250-VRFY 250-EXPN 250-STARTTLS 250 HELP STARTTLS<CRLF> 220 TLS go ahead EHLO removed<CRLF> 250-is-exim6.iso.removed Hello removed [xx.xxx.xxx.xx] 250-SIZE 26214400 250-8BITMIME 250-VRFY 250-EXPN 250-AUTH PLAIN LOGIN 250 HELP AUTH LOGIN<CRLF> 334 VXNlcm5hbWU6 U01UUFNlcnY=<CRLF> 334 UGFzc3dvcmQ6 {PasswordOrCredentials} 235 Authentication succeeded MAIL FROM:<servicedesk@removed><CRLF> 250 OK RCPT TO:<xxxxxx@gmail.com><CRLF> 250 Accepted DATA<CRLF> [sent 40056 bytes.....] 250 OK id=1oGGTH-000DaQ-2H26-Jul-22 10:03Message delivered to target recipient OK

I have removed the gmail email address

Edited by Victor
Removed other data that should not be public
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12 minutes ago, Jeremy said:

Message delivered to target recipient OK

@Jeremy this line means the message was relayed to the "smtpserver" and it is now outside Hornbill control. The part that Hornbill was responsible for, which is relaying the message to the relevant "smtpserver", has been completed successfully. Perhaps worth looking at the relaying server or further down in the relaying path.

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