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Integration broken? (Hornbill/Admin/Create a New User)


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Good morning,

Our Tech Support team have started doing today's New Starters and are now having problems with the accounts not being created in Hornbill using the iBridge Integration - Hornbill/Admin/Create a New User.

Following on from this iBridge Integration node is the node to add the New Starter as a connection to the request... this node fails because the previous node is not creating the User accounts in Hornbill.

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This Business Process hasn't been updated since early June, and this was working fine last week (which was the last time the New Starters were done).

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Please can someone have a look at this please. When Tech Support are at this stage of the New Starters, I am now having to create the Hornbill accounts manually and updating the BPM's to manually select the Co-Worker instead of using the variable from the iBridge node, then restart the process to allow them to proceed.

Thanks,

Samuel

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