Issues with raising requests following the recent SM update

[Paul Welby]

Hello

 

The recent Service Manager 06/07/2022 update has made it difficult for our first line to log calls.

This also happened a couple of months ago where the quick calls seem to loop back round to the beginning of the logged call.

Can this please be looked into as a priority.

 

Thanks

Paul

[Victor]

5 minutes ago, Paul Welby said:

The recent Service Manager 06/07/2022 update has made it difficult for our first line to log calls.

@Paul Welby can you expand on "difficult" please? In what way is it difficult? Performance, errors, something else?

[Paul Welby]

I have been told that when they are trying to log a call it takes longer and repeating some of the processes.

For example, it now asks for a site that it didn't previously, it doesn't ask for a desk number unless you go back in the form which is strange, so it looks like it jumps a question.

also, if you log it as an incident and enter all the information, it then asks you again what you would like to log it as?

When a team is assigned it does not give you a worker option.

Thanks

Paul 

 

[Victor]

@Paul Welby we need to have a look at this in your instance. Please raise a support request so we can proceed further.