Example JSON string for questions parameter in ServiceRequests/logServiceRequest method

[Rob Gething]

The above has an example of the JSON string for the questions param for having a field of type radioset with two options, and for when Option 2 has been selected during PC, where can I find an example for a single and multiline textbox, rather than a radioset?

[Victor]

@Rob Gething

For a custom form with two fields (having the default configuration): Field 1 with id "field_1" of type "text" that has the answer (value) of "123" and Field 2 with id "field_2" of type "multi text" that has the answer (value) of "456".

[{"form_id":"form_1","question":"Field 1","question_id":"field_1","answer":"123","answer_value":"123","field_type":"text","entity_type":"request","hbfield":{"question":"Field 1","field":{"id":"field_1","defLabel":"Field 1","transLabel":"x","binding":"global.form_1.field_1","noInvisibleValue":false,"design":{"isVisible":true,"isMandatory":false,"isReadOnly":false,"showIfEmpty":false,"extraClass":" "},"control":{"type":"text"},"uid":"field-1-1"},"value":"123"}},{"form_id":"form_1","question":"Field 2","question_id":"field_2","answer":"456","answer_value":"456","field_type":"textarea","entity_type":"request","hbfield":{"question":"Field 2","field":{"id":"field_2","defLabel":"Field 2","transLabel":"x","binding":"global.form_1.field_2","noInvisibleValue":false,"design":{"isVisible":true,"isMandatory":false,"isReadOnly":false,"showIfEmpty":false,"extraClass":" "},"control":{"type":"textarea"},"uid":"field-2-2"},"value":"456"}}]

 

[Rob Gething]

@Victor,

The use case here is that I am trying to use Power Automate flow to parse responses from MS Forms to Hornbill via the API to log a service request.

I'm using a Parse JSON node with the following body:

{

  "form_id": "RGETHMSFormsTest",

  "question": "Test 1",

  "question_id": "RGETHMSFormsTest1",

  "answer": "CCC",

  "answer_value": "CCC",

  "field_type": "text",

  "entity_type": "request",

  "hbfield": {

    "question": "Test 1",

    "field": {

      "id": "RGETHMSFormsTest1",

      "defLabel": "Test 1",

      "transLabel": "x",

      "binding": "global.RGETHMSFormsTest.RGETHMSFormsTest1",

      "noInvisibleValue": false,

      "design": {

        "isVisible": true,

        "isMandatory": false,

        "isReadOnly": false,

        "showIfEmpty": false,

        "extraClass": " "

      },

      "control": {

        "type": "text"

      },

      "uid": "RGETHMSFormsTest-1-1"

    },

    "value": "CCC"

  }

}

 

Schema:

 

{

  "type": "object",

  "properties": {

    "form_id": {

      "type": "string"

    },

    "question": {

      "type": "string"

    },

    "question_id": {

      "type": "string"

    },

    "answer": {

      "type": "string"

    },

    "answer_value": {

      "type": "string"

    },

    "field_type": {

      "type": "string"

    },

    "entity_type": {

      "type": "string"

    },

    "hbfield": {

      "type": "object",

      "properties": {

        "question": {

          "type": "string"

        },

        "field": {

          "type": "object",

          "properties": {

            "id": {

              "type": "string"

            },

            "defLabel": {

              "type": "string"

            },

            "transLabel": {

              "type": "string"

            },

            "binding": {

              "type": "string"

            },

            "noInvisibleValue": {

              "type": "boolean"

            },

            "design": {

              "type": "object",

              "properties": {

                "isVisible": {

                  "type": "boolean"

                },

                "isMandatory": {

                  "type": "boolean"

                },

                "isReadOnly": {

                  "type": "boolean"

                },

                "showIfEmpty": {

                  "type": "boolean"

                },

                "extraClass": {

                  "type": "string"

                }

              }

            },

            "control": {

              "type": "object",

              "properties": {

                "type": {

                  "type": "string"

                }

              }

            },

            "uid": {

              "type": "string"

            }

          }

        },

        "value": {

          "type": "string"

        }

      }

    }

  }

}

 

HTTP node body:

 

{

  "methodCall": {

    "params": {

      "requestType": "Service Request",

      "questions": "{\"form_id\":\"RGETHMSFormsTest\",\"question\":\"Test 1\",\"question_id\":\"RGETHMSFormsTest1\",\"answer\":\"CCC\",\"answer_value\":\"CCC\",\"field_type\":\"text\",\"entity_type\":\"request\",\"hbfield\":{\"question\":\"Test 1\",\"field\":{\"id\":\"RGETHMSFormsTest1\",\"defLabel\":\"Test 1\",\"transLabel\":\"x\",\"binding\":\"global.RGETHMSFormsTest.RGETHMSFormsTest1\",\"noInvisibleValue\":false,\"design\":{\"isVisible\":true,\"isMandatory\":false,\"isReadOnly\":false,\"showIfEmpty\":false,\"extraClass\":\" \"},\"control\":{\"type\":\"text\"},\"uid\":\"RGETHMSFormsTest-1-1\"},\"value\":\"CCC\"}}"

    },

    "@service": "apps/com.hornbill.servicemanager/Requests",

    "@method": "logRequest"

  }

}

 

Result:

<?xml version="1.0" encoding="utf-8" ?>
<methodCallResult status="ok">
    <params>
        <requestId>SR00173033</requestId>
        <exceptionName>addQuestionFailure</exceptionName>
    </params>
    <flowCodeDebugState>
        <executionId>077bf616-9339-438f-97ce-caef91347e64</executionId>
    </flowCodeDebugState>
</methodCallResult>

A call logs, but no questions are on the call.