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Display ticket ref in the Manage Executed Processes screen


HGrigsby
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Hi 

I've had a process that has gone wrong today meaning I've had to correct the same node in several executed processes.

When I am in the screen 

image.thumb.png.45247a51c37a9275444691af3bd5a579.png

It would be so helpful if it was possible to show the ticket ref somewhere, rather than having to go back and wait for the search to refresh again if I haven't copied the ref and opened the ticket.

If it is there and I've just missed it please let me know 

thanks

Helen 

 

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I've tagged this as an enhancement for you.

This will be looked at by the relevant teams, however a Live Instance does not need to be associated to a Request, so it may not be practical to do this.

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Hi @HGrigsby

Once you have identified the Workflow and the Running Version of that workflow that contains the issue, you could filter this list by the name of the workflow and then sort by Running Version.  Without having to know any of the request IDs, you can determine which workflows have, or are going to have an issue.  It is equally important to look at active workflows to catch these before the issue occurs on the requests.

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