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Notification to appear for the analyst, when a customer replies to a live chat window. So we can see the customer has replied to us (Highlight window within browser)


Alex Storey
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Please could we request the following:

Notification to appear for the analyst, when a customer replies to a live chat window. So we can see the customer has replied to us (Highlight window within browser) 

See below where this would be good to notify: 

image.thumb.png.310bf0853a83020d613c00d2cd742149.png

 

We would like to request this feature, as our analysts will have upto 4 live chat sessions running at any one time. Like how MSN Messenger used to display notification: 

 

 

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24 minutes ago, Alex Storey said:

Please could we request the following:

Notification to appear for the analyst, when a customer replies to a live chat window. So we can see the customer has replied to us (Highlight window within browser) 

See below where this would be good to notify: 

image.thumb.png.310bf0853a83020d613c00d2cd742149.png

 

We would like to request this feature, as our analysts will have upto 4 live chat sessions running at any one time. Like how MSN Messenger used to display notification: 

 

 

UPDATE: 

We have found a way to show in Windows notifications when a new chat is started by a customer, but not when they reply. 

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+1 for this.

I think chat notifications are something that are seriously lacking at the moment. Audible alerts and desktop notifications for us would be best, for both customer and advisor.

It would be good to see this prioritised, given that notifications are a pretty standard feature on the majority of other platforms

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