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Field that display on an asset linked to a ticket


Smurfy
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We would like to display some of the other fields from the asset information on a ticket where the asset is linked. So at the moment it has the asset, type, class and Tag. Is there a way we can configure this to show some other fields? I know we can click the asset to look at all the fields but we would like at least one field ("notes" we may use) to be viewable directly from a ticket.

Is that possible?

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+1 as it's not currently possible (as far as I know)

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  • 2 weeks later...

Hi
Any thoughts on this please? It would really hep us.


Thanks

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I'm not aware of any plans to introduce this currently, however I have tagged it as an Enhancement.
As with numerous other forum conversations I am fairly sure that the one field that will not be added is "Notes" as this could theoretically contain an infinite amount of text and displaying that could have disastrous consequences.

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