Live Chat - Chatbot Integration

[Stephen.whittle]

It is referenced in the roadmap that there is a commitment to deliver the chatbot integration although in other discussions there has been talk of a native chatbot/knowledge base capability so I would like to know more information on what the roadmap item includes and any specific providers of chatbots it will integrate with to develop a plan for use. 

 

 

[Steve G]

Hi @Stephen.whittle,

We're in the process of reviewing chatbots to integrate with, and are currently looking at:

• IBM Watson Assitant
• Microsoft Power Virtual Agent
• Google Diaglogflow

Thanks,

Steve

[Stephen.whittle]

Thanks for the response it gives us a shortlist of options to review initially.