Human Task - Email notification to Team assigned task

[Estie]

We are using a standard change BPM and have created a human task that is assigned to a Team.  The Team that is getting a task is not always using Hornbill and is therefore not always aware of the task.  They would like to be notified via email that the task has been created and is awaiting completion.

At the moment the Human task has been created followed by an automated email notification node, but the email is arriving after the task has been completed and not when the task is raised.

Is it possible to email the Team when a task has been created and is waiting completion?

Thanks

Stefania

[Steve Giller]

13 minutes ago, Stefania Tarantino said:

At the moment the Human task has been created followed by an automated email notification node, but the email is arriving after the task has been completed and not when the task is raised.

Swap them around - send an email to the Team to say they're being assigned the Task, and follow that with the Human Task node - by the time they get the email the Task will be there.

[Estie]

Thanks that was my first thought but then wondered if the email node was actually necessary.

 

[Victor]

22 hours ago, Stefania Tarantino said:

wondered if the email node was actually necessary

There is no automation functionality to notify (email) users when a task is assigned. It can be done by the workflow (as above) so the email node would be necessary here.