User change of name creates a new account?

[lee mcdermott]

Hi

 

When a user changes their name as Hornbill syncs with our AD it identifies the account in AD as a new account rather than the same with a new surname.

As such it creates a new account in Hornbill.

Is there anyway to make the original account (with its previous history) work with the new account?

As we use SSO the users new name needs to work and use SSO but it ideally needs to still be accessing the original account (with its history)

Ive tried changing the Login ID of the old account to the new users name - but this hasn't worked as says that ID is already in use (even if I change the login ID on the new account to something else)

 

thanks

 

lee

[Victor]

1 hour ago, lee mcdermott said:

When a user changes their name as Hornbill syncs with our AD it identifies the account in AD as a new account rather than the same with a new surname.

As such it creates a new account in Hornbill.

@lee mcdermott the name change is not directly related with the new account. The reason why you have a new account is because, most likely, you have the SAM account name as user ID in Hornbill. In general the SAM account name has the user email address (which, in general, has the user first and last name) or has the user first and last name. Thus a change in name leads to a change of SAM account name. If the user import is configured to set HB user ID as SAM account name this means a new SAM account name = a new user in Hornbill. What needs to be done is finding a way to have a user AD attribute that will no change while the user exists in AD (and HB) and use that attribute to do the user ID mapping.

[lee mcdermott]

@Victor

thanks Victor. Its been some time since we set Hornbill up so had forgotten all about the user mapping part.

 

I will have a look, but maybe easier to leave it as it is.

 

thanks

 

lee