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Can't scroll through services when logging a request from email


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Guest Paul Alexander
Posted

We're experiencing a problem when we log a request from email.

If we log the request and set the customer as the SENDER of the email, then everything works fine.

However, if we change the customer, then we can't scroll through the list of services. 

This isn't causing too many issues, but it's a weird one!

 

thanks

Guest Mohamed
Posted

Hi @Paul Alexander

Thanks for the update, much appreciated. We're currently looking into the issue and hope to get back to you soon on this. Unfortunately its an issue to do with a third party library we're using.

As a temporary workaround, what you can do is, after you change the customer, click again inside the customer search input (but don't change the customer), it should fix the scrolling issue

Kind regards

Mohamed

Guest Paul Alexander
Posted

Thanks @Mohamed

I've reminded the analysts that they'll have to just change the customer after the request has been logged and, like I said, it's not causing us too many problems.

thanks

  • 1 month later...
Guest Paul Alexander
Posted

@Martyn Houghton

Yes, we've still got this happening. BUT if it happens, we just click in the Customer field , then click in the customer name and it suddenly works. 

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