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Add Asset fields to email template


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As far as I'm aware it's not currently possible to map asset information (serial number, name, type etc) into an email template.     I'd like to be able to send an email during the life cycle of a  request and have these automatically populated.

Is there any way I can work around this using custom fields?

And is there any way this functionality could be added?


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There isn't a "Get Asset Details" node available which would allow you to gather this information. I believe this is because you can add any number of Assets to a Request, so the Workflow would not know which asset to get the details for.

I appreciate that in this scenario you would only add one Asset, but the Workflow isn't sentient (yet) so we cannot rely on the Request having a single linked Asset.

I've tagged this as an Enhancement so that the Developers are aware and can asses the feasibility of this.

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