Dawn Bluck Posted June 13, 2022 Share Posted June 13, 2022 Colleagues are experiencing this error message when trying to access the self service portal - is there a known issue? Link to comment Share on other sites More sharing options...
Steve Giller Posted June 13, 2022 Share Posted June 13, 2022 @Dawn Bluck We have a support request raised for this, and will address the issue there. 2 Link to comment Share on other sites More sharing options...
Amanda Durgan Posted June 13, 2022 Share Posted June 13, 2022 Hi - we are having the same issue. Will log a support request. 1 Link to comment Share on other sites More sharing options...
Steve Giller Posted June 13, 2022 Share Posted June 13, 2022 @Amanda Durgan We've responded via the Support Request. Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted June 13, 2022 Share Posted June 13, 2022 +1 here - currently have 2 affected Users Link to comment Share on other sites More sharing options...
Smurfy Posted June 13, 2022 Share Posted June 13, 2022 +1 here too This has happened to 6 of our staff this am Link to comment Share on other sites More sharing options...
Alberto M Posted June 13, 2022 Share Posted June 13, 2022 +1 here too! Link to comment Share on other sites More sharing options...
Dawn Bluck Posted June 13, 2022 Author Share Posted June 13, 2022 1 hour ago, Steve Giller said: @Steve Giller Any update on this issue? has it been fixed? Link to comment Share on other sites More sharing options...
Steve Giller Posted June 13, 2022 Share Posted June 13, 2022 Our developers have identified an issue which they believe to be the underlying cause, and are investigating this. I'll update here as soon as I have further feedback. Please accept our apologies for the inconvenience to the Users who are experiencing this issue. 1 Link to comment Share on other sites More sharing options...
Steve Giller Posted June 13, 2022 Share Posted June 13, 2022 We have released a patch to resolve this issue. Please test again and let us know if there are ongoing issues - if this doesn't Just Work™ please ensure you've cleared your browser cache. 1 Link to comment Share on other sites More sharing options...
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