Is there a problem with Snippets?

[Guest Paul Alexander]

Hi,

If I go to an email in a ticket, and add a snippet, I can only see MY snippets:

 

 

 

And if I open an email in the mailbox, I can't see ANY snippets:

 

I haven't used these for ages, but has something changed that I should have updated please? I know there SHOULD be snippets available, and the Support Desk have also lost this functionality....

 

thanks

[Guest Paul Alexander]

Any idea why the 'Snippets' doesn't seem to be working in an email opened direct from the mailbox? Is this happening to everyone? 

 

[Victor]

@Paul Alexander could be something localised to your instance or your environment... for example, works fine in my instance... The (in)famous: works fine on my machine ¯\_(ツ)_/¯ ... I would say raise a support request so we can investigate....

[Guest Paul Alexander]

Wlll do @Victor - just double checking that it IS probably just us

 

[Victor]

@Paul Alexander based on current data, I can advise on that probability and clarify is a certainty.