BobbyB Posted May 24, 2022 Share Posted May 24, 2022 Good morning, is it possible to change the Supplier SLA on an open incident on the Supplier Module? We may have occasion when a call is logged to a 3rd party and then subsequently we find that instead of a 'low' contract it is actually a 'high' or greater SLA. Thanks, Link to comment Share on other sites More sharing options...
AlexTumber Posted June 13, 2022 Share Posted June 13, 2022 @BobbyB thanks for your post. Apologies if I've not understood this correctly but I believe you're asking if an active supplier contract event can be transferred to a different supplier contract? If that's the case, it's currently not possible. You would need to stop the current event by changing the request sub status and then create a new event by changing the sub status to 'with supplier' and selecting the new contract. Supplier Contract Events has always been an area we've wanted to improve - in particular the request to 'pause' rather than 'stop' an event has come up multiple times before. If you'd like to, please feel free to add use case examples in this thread of the sort of functionality you'd like to see in relation to these events and I will forward them to our product team for review. Alex Link to comment Share on other sites More sharing options...
BobbyB Posted June 16, 2022 Author Share Posted June 16, 2022 @AlexTumber Thanks for the reply, it would be the same 3rd party supplier but a different contract SLA e.g. changing from a 2 week fix to a 6 hour fix etc. Thanks 1 Link to comment Share on other sites More sharing options...
Ann Posted July 6, 2022 Share Posted July 6, 2022 Morning @AlexTumber Hope you are well. Please would it be possible for an update on the above query? Thank you. Kind Regards Ann Link to comment Share on other sites More sharing options...
Ann Posted September 2, 2022 Share Posted September 2, 2022 Morning @AlexTumber Hope you are well and have had a nice summer. Please would it be possible for an update on the above query? Kind Regards Ann Link to comment Share on other sites More sharing options...
AlexTumber Posted September 8, 2022 Share Posted September 8, 2022 Morning @Ann. There are no updates here unfortunately. Alex Link to comment Share on other sites More sharing options...
Ann Posted March 7, 2023 Share Posted March 7, 2023 Afternoon @AlexTumber Hope you are well and had a lovely weekend. We were just wondering, are there any updates on the above query please? Kind Regards Ann Link to comment Share on other sites More sharing options...
Ann Posted May 15, 2023 Share Posted May 15, 2023 Afternoon @AlexTumber Hope you are well. Are there any updates on the above query please? Kind Regards Ann Link to comment Share on other sites More sharing options...
Ann Posted July 25, 2023 Share Posted July 25, 2023 Afternoon @AlexTumber Hope you are well. I'm sorry but are there any updates on the above query please? Kind Regards Ann Link to comment Share on other sites More sharing options...
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