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New Update: Service Manager (2632)

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Hello everyone,

The latest update of Service Manager (2632) has been released to live.

The change log for this update is as follows:

  • Significant performance improvements in two areas, the assets search features and the raising of requests.
  • In the assets list, when a filter text is entered, the search is only applied to the attributes that are configured to be visible on the list.
  • A basic user is shown an error when clicking the "Me Too" button on a known issue in the Employee Portal. {PM00171706}
  • Unable to select a service when setting a Service Request routing rule. {PM00172250}
  • Avatar and name do not show in live chat transcript within request details for basic users. {PM00171733}
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