ITOM and assets

[QEHNick]

Very quick question regarding ITOM and asset information gathering.

Can it a replace the need to import via the asset import tool?

If so, do I need to clear out he existing assets before implementation?

[Ricky]

Hi @QEHNick, thank you for your post.  The ITOM Inventory was not designed to be a Asset Management tool, its purpose is to provide a list of devices that can be targeted by an IT Automation.   However ITOM can be used to import Windows and Linux devices that have been classified as Managed within the ITOM inventory into the Service Manager Asset database.  Assuming the information captured within the inventory satisfies your requirements and the relevant subscription is in place then the ITOM Service Manager Import could replace the import from your asset management tool.

Regards,

Ricky

Product Specialist

[QEHNick]

Excellent, does this then mean we still have to use the import tool?

[Ricky]

@QEHNick Unless you have enough licences within your ITOM subscription to enable all your computer devices to be categorised as managed, I would suggest that you keep using the import tool.  This will allow for more information to be captured against each device, which is most likely not currently supported within the ITOM inventory.

Regards,

Ricky

 

[QEHNick]

Ok, thanks for the answers.