Unable to view Timesheets Overview for My Team

[Ann-MarieHolloway]

Good Morning,

I have recently moved teams within my organisation and changed my level of access to 'Manager' on my new Team, however the only view I have in Timesheets Overview are my old Teams.

Is there a way to update my overview?

 

Many Thanks all,

[James Ainsworth]

Hi @Ann-MarieHolloway

You will need to go into the Timesheet Manager Configuration and change which teams you have visibility of. 

[Ann-MarieHolloway]

Hi @James Ainsworth

Thank you for getting back to me.  I see where my issue is

 

is there a setting to add the Visibility section to Timesheet Manager?

[AlexTumber]

Hi @Ann-MarieHolloway,

In order to manage visibilities, you need the Timesheet Administrator role.

Alex

[Ann-MarieHolloway]

Thank you @AlexTumber

[Ann-MarieHolloway]

@AlexTumber my apologies for another daft question, but I now have access to the Visibility and Teams/Co Workers however I am in the wrong teams.

Is there anything I can do to allow me to see different teams?

[AlexTumber]

@Ann-MarieHolloway no worries.

The visibility section in the timesheet manager admin settings allows you to configure which individuals can view other individuals timesheets and which individuals can view other teams timesheets.

So in this example, Sonia can see the timesheets of Brian, Daniel, Dun, Graham, James, Pablo, Peter, Pierre and Rosemary (Greg can see Sonia's Timesheet too)

 

Sonia can also see the timesheets for the following teams: (Service Desk, 2nd Line Support, 3rd Line Support)

 

Alex

[Ann-MarieHolloway]

Thank you @AlexTumber, 

So if I were to leave Service Desk and now want to see 2nd Line Support, how would I add that view?

[AlexTumber]

@Ann-MarieHolloway no worries.

So you need to search for and find the visibility record where you have visibility over the service desk and delete it by clicking the delete icon on the right and confirming in the popup

Then you need to add the new record (second line support) by clicking the plus icon, top right. Selecting yourself, and the Second Line Support team

Alex

[Ann-MarieHolloway]

Ah, I was on the right path then @AlexTumber, however I don't have the option to select a Team

I may be missing a permission somewhere?

[James Ainsworth]

Hi @Ann-MarieHolloway

I also don't have the team field being displayed.  This is possibly a UI issue and not to do with permissions.  I'll feed this back to development.

[Ann-MarieHolloway]

Thank you @James Ainsworth

And thank you @AlexTumber for the tutorial 

[AlexTumber]

@Ann-MarieHolloway @James Ainsworth this issue has been fixed in the next Timesheet Manager update which is due very soon.

Alex