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Default Mailbox Archive Folder


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As default, emails are archived to the deleted folder in the mailbox once they have been logged. 

In the core settings, there is a setting which allows you to change the specified folder for the emails to be archived to. 

image.png.3e4fab41dc546560eec227913e2b1c58.png

We have changed ours to the Inbox (we manually move them to subfolders), but the settings are being ignored. 

We also have the following setting turned off, which is being ignored and emails are still moving to the deleted items folder. Is this a known issue? Has anyone else experienced it?

image.png.55ea3cc050bf398304eececda98635a1.png

 

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@Hayley Gladden

On 5/9/2022 at 7:30 PM, Hayley Gladden said:

We also have the following setting turned off, which is being ignored and emails are still moving to the deleted items folder. Is this a known issue? Has anyone else experienced it?

image.png.55ea3cc050bf398304eececda98635a1.png

Try turning this on. It sounds wrong, but it should mean the other setting where you have told it to move it to Inbox will then be activated.

Cheers

Martyn

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