mailbox Default Mailbox Archive Folder

[Hayley Gladden]

As default, emails are archived to the deleted folder in the mailbox once they have been logged. 

In the core settings, there is a setting which allows you to change the specified folder for the emails to be archived to. 

We have changed ours to the Inbox (we manually move them to subfolders), but the settings are being ignored. 

We also have the following setting turned off, which is being ignored and emails are still moving to the deleted items folder. Is this a known issue? Has anyone else experienced it?

 

[Martyn Houghton]

@Hayley Gladden

Are you using Routing Rules to process emails automatically? 

If you are there is a setting in each rule that sets the destination folder for processed requests. Example below.

Cheers

Martyn

[Hayley Gladden]

Hi @Martyn Houghton,

No, we're not using routing rules. We went live on 5th May and the mailbox settings are all, "out of the box" so we haven't played with anything at this stage. 

I'll take a look at routing rules and see if this assists us.

Thanks for your advice! 

[Martyn Houghton]

@Hayley Gladden

On 5/9/2022 at 7:30 PM, Hayley Gladden said:

We also have the following setting turned off, which is being ignored and emails are still moving to the deleted items folder. Is this a known issue? Has anyone else experienced it?

Try turning this on. It sounds wrong, but it should mean the other setting where you have told it to move it to Inbox will then be activated.

Cheers

Martyn