Email Priority

[will.good]

Hi,

When sending an email in a request, there is no way to set priority. However, there is when sending an email from the inbox.

Can we please have this option added to the email function inside of requests.

[James Ainsworth]

Hi @will.good

I've fed this back to the development team.  I'll let you know if there is any progress on this.

[James Ainsworth]

This feature has now been released and available for use.

[will.good]

On 07/11/2023 at 21:27, James Ainsworth said:

This feature has now been released and available for use.

@James Ainsworth

I've just tested this and the button doesn't actually seem to do anything other than change colour when an option is selected? I would expect that it works the same as sending a high priority email in outlook for example.

Even when looking at the email in the timeline it has no mention of it being high/low priority...so I'm a little confused at what it actually does  

[James Ainsworth]

Hi @will.good

The recipient should see the priority when they receive the email in their inbox in outlook for example.  I'll see if I can run a quick test to confirm.

[James Ainsworth]

Hi @will.good

I seem to be getting the same results as you.  I'll investigate a bit more and let you know once development have had a look. 

[Michelle]

@will.good - Following our earlier call, I've checked and have been advised that there was an issue and this was addressed in last nights update. 

Can you confirm this is now working as expected. 

Thank you 

[will.good]

2 minutes ago, Michelle said:

@will.good - Following our earlier call, I've checked and have been advised that there was an issue and this was addressed in last nights update. 

Can you confirm this is now working as expected. 

Thank you 

@Michelle just tested and can confirm is working as expected - thank you!