Hornbill down again....

[Guest Paul Alexander]

Our Hornbill instance has gone down again with the same error as yesterday (Could not connect to instance)

[samwoo]

None of the Asset forms are working for us - may be related to this issue?

[Guest Paul Alexander]

We haven't had this specific issue, but we DID have an issue where the 'field type' of a form (which has worked fine for over a year) had disappeared and was stopping the form from loading in the portal. Finally managed to get the field type to change and resaved the form and it's working again.

[Jeremy]

1 minute ago, Paul Alexander said:

We haven't had this specific issue, but we DID have an issue where the 'field type' of a form (which has worked fine for over a year) had disappeared and was stopping the form from loading in the portal. Finally managed to get the field type to change and resaved the form and it's working again.

I had the same issues with the PCFs we also have issues with some human tasks showing "Initializing... undefined" when trying to select an outcome. We need to find a way to fix this issue.

[nasimg]

I've just had a report of a form not working.

 

Checking the pcf I seeing where I assume the field was "Label" type, it is now blank.

[Guest Paul Alexander]

@nasimg

Yes...that's exactly what we had, but it doesn't seem to be on ALL forms with a label on it....is that the same for you?

[nasimg]

It looks like it (everywhere there is a Label, the field is blank) - and I can't publish any changes to that PCF (or Intelligent Capture) so can't tix it.

But I might need to correct all the missing "Labels" first.

Nasim

[nasimg]

Yes needed to correct all the "Label" on the PCF before I could publish it.

I hope this is not on all forms......checking now

Nasim

[Deen]

All, we will be performing an update at 11.30am which should correct all the issues that have been reported this morning.  However this will result in a temporary outage of a couple of minutes.  We apologise for the inconvenience this will cause.

[Guest Paul Alexander]

19 minutes ago, Deen said:

we will be performing an update at 11.30am

Hi Deen

Can you update here when it's all finished please (as I'm sure you were going to anyway!)?

 

thanks

[nasimg]

Looks like the forms where "Label" were set are ok now - I didn't check them before (only fixed the one that was reported to me) so don't know if they were all broken.

But the 3 I've checked so far are all good.