Jump to content

Hornbill down again....


Recommended Posts

None of the Asset forms are working for us - may be related to this issue?

Link to comment
Share on other sites

We haven't had this specific issue, but we DID have an issue where the 'field type' of a form (which has worked fine for over a year) had disappeared and was stopping the form from loading in the portal. Finally managed to get the field type to change and resaved the form and it's working again.

image.png.96c6f766469bac94b64bdcd6d65c2b68.png

Link to comment
Share on other sites

1 minute ago, Paul Alexander said:

We haven't had this specific issue, but we DID have an issue where the 'field type' of a form (which has worked fine for over a year) had disappeared and was stopping the form from loading in the portal. Finally managed to get the field type to change and resaved the form and it's working again.

image.png.96c6f766469bac94b64bdcd6d65c2b68.png

I had the same issues with the PCFs we also have issues with some human tasks showing "Initializing... undefined" when trying to select an outcome. We need to find a way to fix this issue.

  • Like 2
Link to comment
Share on other sites

I've just had a report of a form not working.

image.png.4df03db8f6ba2edb730ae3a4ec4935b9.png

 

Checking the pcf I seeing where I assume the field was "Label" type, it is now blank.

image.png.b922e900eb9c04fc39e1722b23493d8e.png

Link to comment
Share on other sites

It looks like it (everywhere there is a Label, the field is blank) - and I can't publish any changes to that PCF (or Intelligent Capture) so can't tix it.

But I might need to correct all the missing "Labels" first.

Nasim

Link to comment
Share on other sites

Yes needed to correct all the "Label" on the PCF before I could publish it.

I hope this is not on all forms......checking now

Nasim

Link to comment
Share on other sites

All, we will be performing an update at 11.30am which should correct all the issues that have been reported this morning.  However this will result in a temporary outage of a couple of minutes.  We apologise for the inconvenience this will cause.

Link to comment
Share on other sites

Looks like the forms where "Label" were set are ok now - I didn't check them before (only fixed the one that was reported to me) so don't know if they were all broken.

But the 3 I've checked so far are all good.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...