Guest Paul Alexander Posted April 28, 2022 Share Posted April 28, 2022 Our Hornbill instance has gone down again with the same error as yesterday (Could not connect to instance) Link to comment Share on other sites More sharing options...
samwoo Posted April 28, 2022 Share Posted April 28, 2022 None of the Asset forms are working for us - may be related to this issue? Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted April 28, 2022 Share Posted April 28, 2022 We haven't had this specific issue, but we DID have an issue where the 'field type' of a form (which has worked fine for over a year) had disappeared and was stopping the form from loading in the portal. Finally managed to get the field type to change and resaved the form and it's working again. Link to comment Share on other sites More sharing options...
Jeremy Posted April 28, 2022 Share Posted April 28, 2022 1 minute ago, Paul Alexander said: We haven't had this specific issue, but we DID have an issue where the 'field type' of a form (which has worked fine for over a year) had disappeared and was stopping the form from loading in the portal. Finally managed to get the field type to change and resaved the form and it's working again. I had the same issues with the PCFs we also have issues with some human tasks showing "Initializing... undefined" when trying to select an outcome. We need to find a way to fix this issue. 1 Link to comment Share on other sites More sharing options...
nasimg Posted April 28, 2022 Share Posted April 28, 2022 I've just had a report of a form not working. Checking the pcf I seeing where I assume the field was "Label" type, it is now blank. Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted April 28, 2022 Share Posted April 28, 2022 @nasimg Yes...that's exactly what we had, but it doesn't seem to be on ALL forms with a label on it....is that the same for you? Link to comment Share on other sites More sharing options...
nasimg Posted April 28, 2022 Share Posted April 28, 2022 It looks like it (everywhere there is a Label, the field is blank) - and I can't publish any changes to that PCF (or Intelligent Capture) so can't tix it. But I might need to correct all the missing "Labels" first. Nasim Link to comment Share on other sites More sharing options...
nasimg Posted April 28, 2022 Share Posted April 28, 2022 Yes needed to correct all the "Label" on the PCF before I could publish it. I hope this is not on all forms......checking now Nasim Link to comment Share on other sites More sharing options...
Deen Posted April 28, 2022 Share Posted April 28, 2022 All, we will be performing an update at 11.30am which should correct all the issues that have been reported this morning. However this will result in a temporary outage of a couple of minutes. We apologise for the inconvenience this will cause. Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted April 28, 2022 Share Posted April 28, 2022 19 minutes ago, Deen said: we will be performing an update at 11.30am Hi Deen Can you update here when it's all finished please (as I'm sure you were going to anyway!)? thanks Link to comment Share on other sites More sharing options...
nasimg Posted April 28, 2022 Share Posted April 28, 2022 Looks like the forms where "Label" were set are ok now - I didn't check them before (only fixed the one that was reported to me) so don't know if they were all broken. But the 3 I've checked so far are all good. Link to comment Share on other sites More sharing options...
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