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Set Urgency Level in BP


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Here's the scenario;

We want to allow our customers to be able to self assess the urgency they believe their request warrants by means of a simple drop down selector. That's the easy part.

What we then want to do is have the BP set the urgency level automatically based on that selection. Sounds like an easy ask, but I can't see any option to do that.

Does anyone have a suggestion (I've searched the forums).

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Hi @QEHNick

The provided Urgency Levels were designed with staff/experts in mind, that can determine urgency based on a number of factors.  For a customer driven urgency, you might be better off just adding a custom field on the request called Customer Urgency and have this as an option in Intelligent Capture for the customer to select and have it mapped to your custom field on the request.   Let me know what you think.   

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  • 3 weeks later...

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