Create New Service Desk Team

[Paul H]

Hopefully this is a straight-forward one: How I do create a new Helpdesk team?

I can see existing ones

[Guest Ehsan]

@Paul H,

This can be achieved through the admin tool. Provided that you are granted administrative privileges:

• Press the Cog icon from the Hornbill interface
• Select "Platform Configuration" from the Configuration drop-down menu
• Select the "Organisation" menu item from the navigation menu
• Switch to the "Teams" tab in the organisation view
• Locate the "Create New Team" button

 

I hope this helps.

Ehsan

[Paul H]

Great, got it thanks, didn`t see the Teams tab.

Thanks again