Kelvin Posted April 21, 2022 Share Posted April 21, 2022 Can Customers see their own change requests (Where they are set to Customer) through the self service portal? If I search for the reference number I get it also does not appear in the requests widget Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 21, 2022 Share Posted April 21, 2022 Hi @Kelvin There is a setting that you can check to make sure it is enabled. 1. Ctrl+Shift+S to open the Configuration Search 2. Type additionalrequest in the search to display the setting 3. Select the search result with this item and change the setting as required. 1 Link to comment Share on other sites More sharing options...
Kelvin Posted April 21, 2022 Author Share Posted April 21, 2022 @James Ainsworth Perfect thank you Link to comment Share on other sites More sharing options...
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