Jump to content

Customer visibility of Change Requests


Recommended Posts

Can Customers see their own change requests (Where they are set to Customer) through the self service portal?

If I search for the reference number I get 


it also does not appear in the requests widget


Link to comment
Share on other sites

Hi @Kelvin

There is a setting that you can check to make sure it is enabled.


1. Ctrl+Shift+S to open the Configuration Search

2. Type additionalrequest in the search to display the setting

3. Select the search result with this item and change the setting as required.

  • Thanks 1
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Create New...