Viewing Tasks assigned to Users

[Mike Hillman]

We've had a few people who have left the department, and I'm currently going through demoting them from Full Users to Basic Users to free up the licenses to reassign - I've got one user though who I can't demote, I get the error 'Cannot demote user with tasks assigned'

This is (hopefully!) a daft question, but where can I view the tasks assigned to them so I can reassign them (also hopefully in bulk)? I'd hope there would be a way to do this on the admin side but I can't find it anywhere

Cheers

[SamS]

Hi @Mike Hillman,

You can manage the Activities (Tasks) in the same way you can Requests - there is a "My Activities"-listing available via "Home" navigation group.

Within the listing you can select different users, roles and groups to filter your list.

[Paul Morrow]

Sorry to break in on this old thread. Is there a setting needing enabled to allow me as admin to see other users task, I can only see my own.

[Steve Giller]

You can see your own Tasks, or the Tasks of Users who have you as their Manager.

 

[Paul Morrow]

makes sense... Thanks

[Steve Giller]

I missed adding the link above: https://wiki.hornbill.com/index.php?title=My_Activities

This (and the related pages) should have the information you need on Activites/Tasks.