HGrigsby Posted April 13, 2022 Share Posted April 13, 2022 Hi We have noticed that if you make a change to the scheduled date or time it doesn't save it when you refresh. The change to the date or time looks like it has been made and it writes it to the timeline but when you go back to it the date time field is back to the original time original time new time Timeline After saving it's back to 8am! Any help appreciated Helen Link to comment Share on other sites More sharing options...
Frank Reay Posted April 13, 2022 Share Posted April 13, 2022 +1 Exactly same behaviour for us as well. This has only recently happened. It is frustrating as the agent thinks the change has been saved so can cause confusion. 1 Link to comment Share on other sites More sharing options...
David Hall Posted April 13, 2022 Share Posted April 13, 2022 @HGrigsby@Frank Reay Thanks for the post, we're investigating the issue now and will look to role out a fix as soon as possible due to the confusion you highlighted that it can cause. From a functional point of view you are still able to remove and then add new scheduled dates, but obviously we'll look to correct the issue asap. Kind Regards, Dave. Link to comment Share on other sites More sharing options...
nasimg Posted April 13, 2022 Share Posted April 13, 2022 @David Hall Although we can schedule the change, the dates in the Change Calendar do not update (in addition to what has already been mentioned here). Nasim Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 14, 2022 Share Posted April 14, 2022 Hi @HGrigsby I believe that an update may have already gone out for this. If it isn't already there and still not working, you should expect the fix to be applied shortly. 1 Link to comment Share on other sites More sharing options...
HGrigsby Posted April 14, 2022 Author Share Posted April 14, 2022 @James Ainsworth thank you. It hasn't yet but hopefully soon. Helen Link to comment Share on other sites More sharing options...
ArmandoDM Posted April 20, 2022 Share Posted April 20, 2022 Hi @HGrigsby @Frank Reay @nasimg a fix to this issue has been applied to your instances. If you could confirm that the functionality is working as expected now, we would appreciate. Regards Armando Link to comment Share on other sites More sharing options...
Frank Reay Posted April 20, 2022 Share Posted April 20, 2022 Functionally it now works so thanks. The buttons look a bit odd as different size but maybe it was like that before... Link to comment Share on other sites More sharing options...
ArmandoDM Posted April 20, 2022 Share Posted April 20, 2022 Thank you for confirming @Frank Reay I'll mention the problem with the button for fix. Regards Armando Link to comment Share on other sites More sharing options...
nasimg Posted April 20, 2022 Share Posted April 20, 2022 Yes working for us Nasim 1 Link to comment Share on other sites More sharing options...
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