Jump to content

Analyst can't assign request to themselves initially


Recommended Posts

One of our analysts is having trouble creating a request and assigning it to themselves at the logging stage. Once the request has been logged, and then opened, they CAN then assign it to themselves.

When I try to do the same, I CAN assign it to them at the logging stage, as can everyone else that I've asked.

At the assignment stage of the Intelligent Capture, they select their team, and either scroll through the list of analysts in that team, or type their name to filter, but neither option shows them  as an option:

image.png.dd39795e2bd2f91001abab8bd3922c3e.png

 

 

Once LOGGED, however, they can then assign it to themselves by selecting the same Team.

Any ideas please?!

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...