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Duplicate tickets in New Call queue


Ann-MarieHolloway

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Guest Ehsan

@Ann-MarieHolloway,

When completing the progressive capture form, is it possible that users are pressing the "Finish" button more than once? We are going to look at improving the logic to help minimise this from happening. For now, please check whether coincidentally any of the analysts are pressing the "Finish" button more than once.

Ehsan

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