Change request closed by system Internal Context?

[lee mcdermott]

One of our changes has closed itself with the following?

 

An ideas what this means and why it may have done this?

I've never seen this before.

 

 

thanks

lee

[Victor]

@lee mcdermott in essence, any action in Hornbill is tied to a user, it will execute in the context of a user. Some actions that are not specifically performed by one of your analysts, for example automated actions performed by a business process independently of an analyst performing an action (e.g. a  suspended node expiring that will trigger independently) will have a user context for a system user. In this case this user is "System Internal Context"

[lee mcdermott]

@Victor

 

i still dont understand whats happened and why the call has been closed though?

it just seems to have randomly closed itself with this message?

[Victor]

@lee mcdermott automatic closure configured in your workflow(s) for example...

[lee mcdermott]

@Victor

 

no there is no auto closure, its a change request that was logged and hadnt even been actioned yet. 

the only closure is a node to wait for Resolution? there wasa n update on the call and the next day the next entry was this context message and the call closed?

 

very weird?

[Victor]

@lee mcdermott you can raise a support request and we can have a look at what happened on that request