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Change request closed by system Internal Context?


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@lee mcdermott in essence, any action in Hornbill is tied to a user, it will execute in the context of a user. Some actions that are not specifically performed by one of your analysts, for example automated actions performed by a business process independently of an analyst performing an action (e.g. a  suspended node expiring that will trigger independently) will have a user context for a system user. In this case this user is "System Internal Context"

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@Victor

 

no there is no auto closure, its a change request that was logged and hadnt even been actioned yet. 

the only closure is a node to wait for Resolution? there wasa n update on the call and the next day the next entry was this context message and the call closed?

 

very weird?

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